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mirevno™ / RETURN & REFUND POLICY
Return & Refund Policy
A clear path to making it right.
Return requests, product problems and refund timing.
Last updated: October 20, 2026
Your return window
Request an eligible return within 30 calendar days after delivery. This does not reduce mandatory rights for defective or misdescribed goods.
Preference returns
Items must be unused, in original condition, with packaging and included parts. Provide proof of purchase. Any customized-item restriction must be disclosed before purchase; sale pricing alone does not remove eligibility.
Start with support
Email service@mirevno.com or call +86 13267002053. Include your order reference, item and reason. Wait for the approved destination and instructions. Do not send parcels to the registered address without directions.
Shipping costs
You pay preference-return shipping; original outbound shipping is not refunded unless legally required. No restocking fee applies. For our error, damage, defects, incorrect or incomplete goods, the appropriate remedy and necessary return shipping cost you nothing. Relevant original shipping is refunded when our error causes a full-order refund.
Refunds & exchanges
Approved refunds return to the original payment method within 5–10 business days after receipt and inspection; bank posting may take longer. No-return refunds are issued within 5–10 business days of approval. Exchanges depend on stock; an approved refund does not require accepting store credit.
Cancellations
Contact us before fulfillment. Cancellation is not guaranteed after preparation starts. Successful pre-fulfillment cancellations have no fee, with refunds issued within 5–10 business days.